Delivery & Returns
3. Delivery Service
All available stock items will normally be delivered on receipt of your payment in the UK up to 14 working days and up to 28 days in the EU and rest of the world. Please allow slightly longer to avoid disappointment. We aim to full fill all contracts within 60 days (unless we agree otherwise with you at or subsequent to accepting your order) however delays beyond our control may occur and we will notify you if this is the case with your order. Any products not available will be sent to you as soon as possible when received from our suppliers. We will not be held responsible for delays in the delivery caused by our suppliers or any other third party. Any delivery quoted to you are indicative only.
We will make sure that your parcel arrives to you on time and in excellent condition. All items are sent recorded delivery and are all posted out using Royal Mail. Please not the recorded delivery is a service to confirm receipt and will not be delivered without a person present to receive the parcel and provide a signature. Postage and packaging charges will be added to the prices shown on the website depending on the weight of the article.
Any large items ordered from Italian World will be weighed and more postage and packaging may have to be paid if it cost a lot more to send.
Our next day delivery option will be charged at an extra cost of £5.00. You can chose this option on the checkout page and will be added to your order value.
Orders received at the weekend or Bank Holidays will not be processed until the earliest working day.
Italian World can send to anywhere in the world.
If for any reason you are unhappy with an item, you can return it to us for exchange or a full refund providing it is returned within 14 days of receipt and is in new and unused condition. You must notify us of your intention that you are returning the item by emailing us on firstname.lastname@example.org with your order details. Please note we cannot accept returned goods that we reasonably believe have been used. Customer service will then issue you with an authorisation number and an email confirmation. Please ensure that the returned parcel is properly sealed and we strongly recommend that the parcel be sent by the 'signed for' delivery service. We cannot accept liability for returned goods lost in transit.
If you do not require an exchange and, where all other conditions have been satisifed e.g. you have returned the unwanted item unused and in its original packaging we will credit your account within 30 days of receipt. If you have requested a refund, you will receive payment of the full amount less shipping, handling and insurance costs.
5. Damaged Items
If the goods you receive are damaged in any way, we will be happy to exchange the items (providing they are in stock) or offer you a refund. Please notify us as soon as possible of the damage by calling our Customer Care Team on 01492 860404.
As most of our products are hand crafted the colours and patterns may very slightly, and some might have imperfections. This is not detrimental to the product and will add to the character of the product. however we reserve the right to change specifications without prior notice.