Terms & Conditions

Welcome to Italian World's web site.

By accessing or using the site you are acknowledging that you have read, understand, and agree, without limitation to be bound by Italian World Terms and Conditions.

Italian World supplies the goods and our address is Graig, Glan Conwy LL28 5RA. Our VAT registration number is GB771 6689 84

1. Placing Orders
You must be aged 18 or older, registered on the site, be a valid holder of a debit/credit card to be able to purchase goods on our site.

To place an order with Italian World, use our 24 hour online store: www.italian-world.com

You will be guided through the process of placing an order by simple instructions on the site. You will be offered the opportunity to review your proposed order and confirm or correct it before finally placing your order. Once you have place an order, a confirmation will be send by e-mail.

See below for more ways to order.

Telephone: 01492 860404  From outside the UK the number is 0044 1492 860404
Our customer service team will be available between 10.30a.m. and 3.30pm from October to February
March to September 10.00.a.m. to 5.00.p.m.

Fax us with your order on 01492 596980 and from outside the UK the number is 044 1492 596980

Send your order by e-mail to info@italian-world.com

In an emergency and out of hours use the following number 07786 351046

2. Payment Options
Payment with order is required in all cases.

We are happy to accept Master Card/Visa/American Express/Delta/Switch/Maestro via Paypal
A cheque made payable to Italian World will be accepted, however your order will not be processed until the cheque has been cleared by the bank.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error on the price of the goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods you will receive a full refund. Due to circumstances beyond our control prices may vary and have to be increased or decreased. The prices quoted on our website are those ruling and include VAT at the standard rate and are exclusive of postage and packing.
A sale agreement exists once you have confirmed your order and we have confirmed our acceptance. Further confirmation will be provided upon despatch by way of delivery note/invoice enclosed in your package. We reserve the right to refuse an order without giving a reason, or to attach extra conditions i.e. asking for advance payment.
You can cancel your order at any time during the period which commences on the day the contract comes into existence and ends on the expiry of 7 days starting on the day after the day of delivery of your order.

3. Delivery Service
All available stock items will normally be delivered on receipt of your payment in the UK up to 14 working days and up to 28 days in the EU and rest of the world. Please allow slightly longer to avoid disappointment. We aim to full fill all contracts within 60 days (unless we agree otherwise with you at or subsequent to accepting your order) however delays beyond our control may occur and we will notify you if this is the case with your order. Any products not available will be sent to you as soon as possible when received from our suppliers. We will not be held responsible for delays in the delivery caused by our suppliers or any other third party. Any delivery quoted to you are indicative only.

We will make sure that your parcel arrives to you on time and in excellent condition. All items are sent recorded delivery and are all posted out using Royal Mail. Please not the recorded delivery is a service to confirm receipt and will not be delivered without a person present to receive the parcel and provide a signature. Postage and packaging charges will be added to the prices shown on the website depending on the weight of the article.
Any large items ordered from Italian World will be weighed and more postage and packaging may have to be paid if it cost a lot more to send.
Our next day delivery option will be charged at an extra cost of £5.00. You can chose this option on the checkout page and will be added to your order value.
Orders received at the weekend or Bank Holidays will not be processed until the earliest working day.
Italian World can send to anywhere in the world.

4. Returns
If for any reason you are unhappy with an item, you can return it to us for exchange or a full refund providing it is returned within 14 days of receipt and is in new and unused condition. You must notify us of your intention that you are returning the item by emailing us on info@italian-world.co.uk with your order details. Please note we cannot accept returned goods that we reasonably believe have been used. Customer service will then issue you with an authorisation number and an email confirmation.
Please ensure that the returned parcel is properly sealed and we strongly recommend that the parcel be sent by the 'signed for' delivery service. We cannot accept liability for returned goods lost in transit.
If you do not require an exchange and, where all other conditions have been satisifed e.g. you have returned the unwanted item unused and in its original packaging we will credit your account within 30 days of receipt. If you have requested a refund, you will receive payment of the full amount less shipping, handling and insurance costs.

5. Damaged Items
If the goods you receive are damaged in any way, we will be happy to exchange the items (providing they are in stock) or offer you a refund. Please notify us as soon as possible of the damage by calling our Customer Care Team on 01492 860404.
As most of our products are hand crafted the colours and patterns may very slightly, and some might have imperfections. This is not detrimental to the product and will add to the character of the product. however we reserve the right to change specifications without prior notice.

6. Further Terms
The Website Owner, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

7. Information on the Website
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

8. Trade Marks
The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.

9. External Links
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.

10. Public Forums and User Submissions
The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -

10.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;

10.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;

10.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;

10.4 violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;

10.5 submit contents containing marketing or promotional material which is intended to solicit business.

11. Specific Use
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

12. Warranties
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.

13. Disclaimer of Liability.
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

14. Use of the Website.
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain ). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

15. General

15.1 Entire Agreement.
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

15.2 Alteration
the Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

15.3 Conflict.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

15.4 Waiver.
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

15.5 Cession.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

15.6 Severability.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

15.7 Applicable laws.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

15.8 Comments or Questions.
If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.